Website Shipping & Return Policy

THANK YOU FOR YOUR BUSINESS!

We are here to make online shopping as easy as possible. Your satisfaction is our goal!

Shipping:

Standard shipping is FREE for purchases over $99 (before tax). Standard shipping generally takes 2-3 days through UPS or USPS, but sometimes up to 8 days. Express shipping will be 1-3 days. 

Returns For Items Purchased Online:

You may return or exchange your item(s) that are in original condition, with original tags in place, within 30 days of your purchase. Due to the seasonal constraints and limited availability, holiday prints must be returned or exchanged within 14 days of purchase. Embroidered items, worn or washed apparel, or shoes that have any sign of wear such as creases may not be returned. Please test out your new shoes on carpet only. All sales are final on clearance items.

Any items submitted for return that do not meet the above stated conditions, are not returned with original tags, or have visibly been worn or washed will not be accepted and will be forfeited.

To complete your return or exchange, please follow these instructions:

1. Print and complete this Return/Exchange Form
2. Package the Return/Exchange Form, your original receipt, and your items together
3. Send your package to the follow address:

Valley West Uniforms
Attn: Returns
4100 University Ave. Suite 230
West Des Moines, IA 50266

Your refund for the product purchase price will be given in the original form of payment. Shipping is non-refundable. Please allow 7-10 business days for us to process your return. If you placed your order using a credit card, please allow one to two billing cycles for your refund to appear.

Returns For Items Purchased In-Store:

You may return or exchange your item(s) that are in original condition, with original tags in place, within 7 days of your purchase. Embroidered items, worn or washed apparel, or shoes that have any sign of wear such as creases may not be returned. Please test out your new shoes on carpet only. All sales are final on clearance items. Items with the original receipt will be eligible for a refund to original form of payment. Items without the original receipt will be eligible for store credit.